DEBT MANAGEMENT
Debt Management Key Business Processes
Data Upload
Linking of Accounts
Portfolio
Segmentation
Prioritized Worklist
Action Code Capture
Customer Interaction
Review and Reassign
Queue allocation
Internal / External
Agency
Assignment to
Collector / Pool
Activity set up as-per
defined rules
Reassignment as per
defined rules
Escalations by
defined rules
Capacity Planning
Portfolio
Performance
Account Score &
Risk Rating
Settlement workflow
Legal & Repossession
Payouts
SMS / Email /
Letter
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