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eMACH.ai DEP - Canada brochure

eMACH.ai Digital Engagement Platform (DEP) is built to put banks and credit unions back in control—with agility, intelligence, and scale at the centre. It transforms Retail, SME & Commercial banking into truly personalized, digital-first experiences that span every stage of the customer journey. Embedded with AI, the platform speeds up acquisition, drives loyalty and elevates traditional digital banking channels into growth engines.

eMACH.ai Digital Engagement Platform 7

SME & Commercial

Banking

Self-service &

assisted onboarding

in minutes

• Omnichannel

onboarding

• Capture of customer

details through NFC/

OCR

• Inbuilt OCR library

• Customer dedupe

• Risk rating

computation, validation

& categorization

• KYC check & AML

validation

• Onboarding back office

Portfolio

view

• Multi-bank reporting

• 360° Portfolio view

• Design your own

report

• Omnichannel access

• Self services

• Comprehensive

management of all

loans and deposits

Payments

• Bulk payment

• Scheme agnostic

payments

• Track & trace payments

• FX handling

• Workflow including self

authorization

• Payment preprocessing

• Exception handling

• Advice, alerts & charges

• Transaction recall/FVT

• Cancellation

• Beneficiary management

Channel

administration

• Communication

• Reporting

• Workflow management

• User access

management

Common

services

• Alerts & notification

• Fees & charges

• Flexible & configurable

• Reference data setups