eMACH.ai Digital Engagement Platform
eMACH.ai Digital Engagement Platform (DEP) is built to put banks and credit
unions back in control—with agility, intelligence, and scale at the centre. It
transforms Retail, SME & Commercial banking into truly personalized, digital-first
experiences that span every stage of the customer journey. Embedded with AI,
the platform speeds up acquisition, drives loyalty and elevates traditional digital
banking channels into growth engines.
With eMACH.ai DEP, banks and credit unions move beyond fragmented journeys.
Sales, marketing, and operations come together in one integrated suite. From
front-end experiences to back-office efficiency, everything works as one—so your
teams collaborate better, innovate faster, and unlock new opportunities in an Open
banking economy.
Powering digital success
The four pillars of engagement
User
Experience
Event-driven
MACH
architecture
Unified
platform
Connected
Ecosystem
Human-centred UX
design tailored to
diverse segments,
languages and
behaviors
Seamless unified
experience across
devices
Intuitive
engagement
across all channels
and journeys
Low-code,
event-driven
architecture with
reusable business
components and
embedded AI
Cloud native,
multi-tenant SaaS
platform
Test and delivery
automation
enables faster,
safer and more
reliable releases
Unified platform
for Retail, SME
& Commercial
customers
supporting the
full customer
lifecycle
Digital
accelerators
enable seamless
coexistence with
bank and credit
unions’ existing
systems
Foster Fintech
partnerships
with Open API
standards
Enabler for
Open Banking
& Embedded
Finance with
country-ready
marketplace
Freedom to
design ecosystem
value chains with
APIs