eMACH.ai Digital Engagement Platform 11
Preferred partner for leading banks
and credit unions across the globe
Trusted by 140+ credit unions
Transforming digital experience for our retail, SME and
corporate customers was critical for us in order to grow
quickly. We were looking for a platform which allows us to
reach new customers through a world-class experience.
We were impressed by iDEP’s capabilities and the team’s
long-term partnership-based approach.
With this, our goal is to provide a truly intuitive and
contextual digital banking experience to our customers.
We wanted to invest in a solution that is easy to deploy,
manage, and evolves with changing market dynamics.
Intellect Global Consumer Banking was the best choice,
given their deep domain expertise, understanding of our
market, and enthusiasm to be our long-term partner.
We are very excited to begin this journey.
Adnan Al Awadhi
Chief Executive Officer,
National Bank of
Umm Al Qaiwain
At Vancity, we have been searching for the right partner
to help us revolutionize our digital platforms and enable
us to deliver our impact-focused, values driven products
and services to our members through a modern,intuitive
and seamless digital experience. We feel we’ve found the
right partner in Intellect Design Arena, and a technology
partner that understands our needs and will enable us to
deliver on our commitment to meet and exceed our
member expectations.
Wendy Murphy
Chief Technology Officer,
Vancity
Abdelhamid
Aboumoussa
Governor, Faisal Islamic
Bank of Egypt
The Asian Banker said, “The winning institution implemented a new platform that enabled AI-based
customer onboarding within three minutes, as well as omnichannel experience with customized
offers. This improved the bank’s wallet share by 20%. Product holding per customer increased
by 80% while the cost of ownership dropped by 60%. The time to launch a new product was
reduced from four months to two weeks, and the service fulfilment steps for customers was
reduced by 50%, resulting in improved engagement. For these achievements, the award for Best
Omnichannel Technology Implementation goes to Co-operative Bank of Kenya and Intellect Global
Consumer Banking.